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UCOM Paging was founded in 1991 as Northeast Paging to capitalize on the growing use of pagers by consumers at that time.  In 1993, Ted McNaught joined the company as President and adopted the Customer Care philosophy that guides the company to this day.

In 1997, PCS of New England and UniPage, subsidiaries of CommTel and UniTel, two independent Maine phone companies, acquired Northeast Paging and established NEP, LLC. And in 2000, NEP acquired Aroostook Paging, Inc. (API).

NEP’s ownership group established UCOM as a separate, but affiliated company to expand into the Massachusetts, New Hampshire, Rhode Island and Vermont markets in 1998 and, with a distinct focus on serving hospitals and the healthcare market, both companies grew steadily during an extended period of industry contraction.

The two entities, NEP and UCOM, were purchased by Critical Alert Systems in 2010 and officially became a single operating company under the UCOM banner in 2011. Today, Critical Alert Systems is the third largest paging company in the United States and continues to grow, serving hundreds of hospitals and healthcare organizations throughout the United States.

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Our Philosophy: We are here for you.

 

If you were to visit Critical Alert and roam our operations, you’d soon realize just how committed Critical Alert employees are to serving you. It’s a cultural thing, driven by a partnership philosophy based on respect for you as a client — and acute sensitivity to the importance of the work you, as a healthcare provider or first responder, do.

Critical Alert employees understand that what they do to support you and your operations literally helps to save lives. They take that responsibility to heart and hold themselves accountable for living the concept of being here for you.

We’re proud to have them working for us. We know you’ll love working with them. Here’s what you can expect in doing so:

  • A trained Customer Care Representative will answer your call within two rings.
  • We will be available to you 24 hrs/day, 365 days/year.
  • When you call Critical Alert Customer Care, you will speak to a local representative. We will never outsource Customer Care.
  • All Customer Care representatives are cross-trained and prepared to handle 99 percent of customer support calls independently, so you’ll almost never be put on hold.
  • Should there be any interruption to your service for any reason at any time, we’ll notify you immediately with an explanation and a time estimate for restoring service

That’s our pledge to you. And we expect you to hold us accountable for keeping it.

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Frequently Asked Questions

We’ve provided answers below to many of the paging- and general business-oriented questions you may have as a Critical Alert customer. 

What are your office hours?

Our Customer Service Department answers calls from 8:00 a.m to 5:00 p.m, Monday through Friday, and we are open for walk-in traffic from 9:00 a.m to 4:00 p.m., Monday through Friday.  You may email us at scsupport@criticalalert.com anytime of day and we will respond no later than the next business day.  In addition, we provide 24/7 afterhours on-call support in case of an emergency.

Where are you located?

We service our customers throughout the South Central United States including Arkansas, Louisiana, Mississippi, Tennessee and Texas with our main Customer Service Department located at 300 S. Rodney Parham, Suite 8, Little Rock, AR  72205. 


We also provide local support in Tennessee, Mississippi and Texas as well as a sales staff to assist our customers with their telecommunication needs.

If I am out of my coverage area will my pages come to my pager when I am back in it?

No, you need to be in the covered area to receive pages; however, you may sign up for numeric retrieval which allows you to call your pager and retrieve any digital messages sent while outside your coverage area .  Click HERE for a map of our coverage area.

What is the difference between Numeric and Alphanumeric paging?

With numeric paging your pager can receive numbers only, usually done through a telephone. Alphanumeric pagers can receive text messages and also receive numeric messages.

I need to ship my pager back to Teletouch Paging. What address should I use?

Please return pagers to:  300 S. Rodney Parham, Suite 8,
Little Rock, AR  72205
       

I have an on-site/in-house paging system. Can I purchase pagers for it from Teletouch Paging?

Yes, we can order several pager models on multiple frequencies. Contact us at 800-264-2337 for pricing and availability.

I need to have my paging messages forwarded to my e-mail and/or my cell phone while I am on vacation. Is this possible?

Yes, we have a service called Page Redirect that is available for this. Contact the Customer Care Department for more details.

Does Critical Alert offer pagers that are UL Rated?

Yes, we have alphanumeric and numeric models available for customers who need to have UL Rated equipment.

Our hospital needs to be able to replace pagers in the middle of the night. Is this possible?

Yes, we can provide agent access that allows you to activate, deactivate and swap pagers.  In addition, you can run inventory reports and download your invoices in multiple formats.  We also provide 24/7 after-hours on-call support in case of emergencies.

Is it possible to send a message to a large group of people at one time?

Yes, we have the ability to hard code a group number into customer's pagers so that you can send a message to one number and the message will be sent to a group of pagers simultaneously. We can do up to 8 different groups in an unlimited amount of members. Contact our Customer Support Department for more details.

Can someone page my pager through e-mail?

Yes, your pager email address is 10digitnumber@pageme.teletouchpaging.com.

How do I send a text message to my alphanumeric pager?

Text messages can be sent several different ways; through our website at www.TeletouchPaging.com, alpha entry device, or paging software.  We also offer web applications that allow you to mange your pager directory and contact information, as well as create and manage your own groups.

How long should the battery in my pager last?

On average a battery, should last about 3 to 4 weeks depending on the amount of pages you receive.  We recommend you use alkaline batteries without any test strips.

How do I get a replacement for a Lost/Stolen or Broken pager?

Please contact our Customer Care Department during regular business hours and we will gladly assist you.

How do I change my greeting?

For instructions on a custom greeting click HERE . For instructions on voicemail click HERE.

What types of payment do you take?

We accept cash, checks, Visa, MasterCard and American Express.  We also have several automatic payment plans available. Please contact Customer Support for more details.

My pager isn't working what do I do?

First, make sure that your pager is turned on. The pager can only listen for pages while it's turned on, so it's better to leave it on all the time. Pagers are designed to use their power very efficiently, so the batteries tend to last very long (we recommend alkaline batteries).

Second, send yourself a page to see if you receive it. Your caller may simply have made a mistake in dialing. If the test page did not transmit, check the battery to make sure it's strong and inserted properly. Most pagers will have an indicator that tells when the battery is weak. Have you been traveling outside our coverage area? If you are outside of the coverage area you will not receive pages. Click HERE for our coverage map or contact our Customer Care Department for more information.

Hospitals currently working with Critical Alert:

 

Arkansas Mississippi Texas Texas Cont'd
St. Vincent Infirmary UMMC Nacogdoches Memorial Woodland Heights
UAMS River Region Trinity Mother Frances University of Texas Health Center
Arkansas Children's Hospital St. Dominic's East Texas Medical Ctr. Navarro Regional Hospital
White River Medical Center   Good Shepard  Metroplex Health System
Baxter Regional   Hillcrest Baptist Medical Ctr.
   
Tennessee Louisiana  
Methodist Lebonheur LSU  
Jackson-Madison County General Iberia General Hospital  
Sumner Regional Medical Center      
West Tennessee Health Care      
       

For detailed reference information, contact Barbara McClain at bmcclain@criticalalert.com

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American Messaging

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From a technology perspective, American Messaging and its subsidiaries provide critical messaging services throughout the United States. Using proprietary and third party wireless messaging networks together with its suite of mobile and desktop applications it simultaneously delivers critical messages to pagers, smart phones, tablets and personal computers. It also constructs and operates dedicated messaging networks for individual customers that operate in conjunction with other third party networks, including its proprietary messaging networks, providing redundancy and more rapid message delivery. Message delivery and review is easily initiated, monitored and archived using the Company's mobile and desktop applications or through customer supporting software that is included as part of its overall service offering.

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