UCOM Paging was founded in 1991 as Northeast Paging to capitalize on the growing use of pagers by consumers at that time.  In 1993, Ted McNaught joined the company as President and adopted the Customer Care philosophy that guides the company to this day.

In 1997, PCS of New England and UniPage, subsidiaries of CommTel and UniTel, two independent Maine phone companies, acquired Northeast Paging and established NEP, LLC. And in 2000, NEP acquired Aroostook Paging, Inc. (API).

NEP’s ownership group established UCOM as a separate, but affiliated company to expand into the Massachusetts, New Hampshire, Rhode Island and Vermont markets in 1998 and, with a distinct focus on serving hospitals and the healthcare market, both companies grew steadily during an extended period of industry contraction.

The two entities, NEP and UCOM, were purchased by Critical Alert Systems in 2010 and officially became a single operating company under the UCOM banner in 2011. Today, Critical Alert Systems is the third largest paging company in the United States and continues to grow, serving hundreds of hospitals and healthcare organizations throughout the United States.