Our Philosophy: We are here for you.

If you were to visit Critical Alert and roam our operations, you’d soon realize just how committed Critical Alert employees are to serving you. It’s a cultural thing, driven by a partnership philosophy based on respect for you as a client — and acute sensitivity to the importance of the work you, as a healthcare provider or first responder, do.

Critical Alert employees understand that what they do to support you and your operations literally helps to save lives. They take that responsibility to heart and hold themselves accountable for living the concept of being here for you.

We’re proud to have them working for us. We know you’ll love working with them. Here’s what you can expect in doing so:

• A trained Customer Care Representative will answer your call within two rings.
• We will be available to you 24 hrs/day, 365 days/year.
• When you call Critical Alert Customer Care, you will speak to a local representative. We will never outsource Customer Care.
• All Customer Care representatives are cross-trained and prepared to handle 99 percent of customer support calls independently, so you’ll almost never be put on hold.
• Should there be any interruption to your service for any reason at any time, we’ll notify you immediately with an explanation and a time estimate for restoring service

That’s our pledge to you. And we expect you to hold us accountable for keeping it.