Frequently Asked Questions
We’ve provided answers below to many of the paging- and general business-oriented questions you may have as a Critical Alert customer.
What are your office hours?
Our Customer Service Department answers calls from 8:00 a.m to 5:00 p.m, Monday through Friday, and we are open for walk-in traffic from 9:00 a.m to 4:00 p.m., Monday through Friday. You may email us at scsupport@criticalalert.com anytime of day and we will respond no later than the next business day. In addition, we provide 24/7 afterhours on-call support in case of an emergency.
Where are you located?
We service our customers throughout the South Central United States including Arkansas, Louisiana, Mississippi, Tennessee and Texas with our main Customer Service Department located at 300 S. Rodney Parham, Suite 8, Little Rock, AR 72205.
We also provide local support in Tennessee, Mississippi and Texas as well as a sales staff to assist our customers with their telecommunication needs.
If I am out of my coverage area will my pages come to my pager when I am back in it?
No, you need to be in the covered area to receive pages; however, you may sign up for numeric retrieval which allows you to call your pager and retrieve any digital messages sent while outside your coverage area . Click HERE for a map of our coverage area.
What is the difference between Numeric and Alphanumeric paging?
With numeric paging your pager can receive numbers only, usually done through a telephone. Alphanumeric pagers can receive text messages and also receive numeric messages.
I need to ship my pager back to Teletouch Paging. What address should I use?
Please return pagers to: 300 S. Rodney Parham, Suite 8,
Little Rock, AR 72205
I have an on-site/in-house paging system. Can I purchase pagers for it from Teletouch Paging?
Yes, we can order several pager models on multiple frequencies. Contact us at 800-264-2337 for pricing and availability.
I need to have my paging messages forwarded to my e-mail and/or my cell phone while I am on vacation. Is this possible?
Yes, we have a service called Page Redirect that is available for this. Contact the Customer Care Department for more details.
Does Critical Alert offer pagers that are UL Rated?
Yes, we have alphanumeric and numeric models available for customers who need to have UL Rated equipment.
Our hospital needs to be able to replace pagers in the middle of the night. Is this possible?
Yes, we can provide agent access that allows you to activate, deactivate and swap pagers. In addition, you can run inventory reports and download your invoices in multiple formats. We also provide 24/7 after-hours on-call support in case of emergencies.
Is it possible to send a message to a large group of people at one time?
Yes, we have the ability to hard code a group number into customer's pagers so that you can send a message to one number and the message will be sent to a group of pagers simultaneously. We can do up to 8 different groups in an unlimited amount of members. Contact our Customer Support Department for more details.
Can someone page my pager through e-mail?
Yes, your pager email address is 10digitnumber@pageme.teletouchpaging.com.
How do I send a text message to my alphanumeric pager?
Text messages can be sent several different ways; through our website at www.TeletouchPaging.com, alpha entry device, or paging software. We also offer web applications that allow you to mange your pager directory and contact information, as well as create and manage your own groups.
How long should the battery in my pager last?
On average a battery, should last about 3 to 4 weeks depending on the amount of pages you receive. We recommend you use alkaline batteries without any test strips.
How do I get a replacement for a Lost/Stolen or Broken pager?
Please contact our Customer Care Department during regular business hours and we will gladly assist you.
How do I change my greeting?
For instructions on a custom greeting click HERE . For instructions on voicemail click HERE.
What types of payment do you take?
We accept cash, checks, Visa, MasterCard and American Express. We also have several automatic payment plans available. Please contact Customer Support for more details.
My pager isn't working what do I do?
First, make sure that your pager is turned on. The pager can only listen for pages while it's turned on, so it's better to leave it on all the time. Pagers are designed to use their power very efficiently, so the batteries tend to last very long (we recommend alkaline batteries).
Second, send yourself a page to see if you receive it. Your caller may simply have made a mistake in dialing. If the test page did not transmit, check the battery to make sure it's strong and inserted properly. Most pagers will have an indicator that tells when the battery is weak. Have you been traveling outside our coverage area? If you are outside of the coverage area you will not receive pages. Click HERE for our coverage map or contact our Customer Care Department for more information.